Bringing Science to Process Performance Management
Abstract
To enable strategic and operational decision-making, information systems must provide mechanisms to support the tasks of modelling, gathering, visualisation and analysis of a set of indicators that evaluate performance-relevant data of one or several business processes. Unfortunately, to date, there is not a well-established holistic standard or even a set of good practices that guide these tasks. Instead, process owners, CIOs, CEOs and domain experts rely on their intuition and experience for all of these activities, often applying ad-hoc techniques and tools.
In her talk, Prof. del Río Ortega will offer a comprehensive overview of performance management for business processes, along with a set of guidelines and techniques that address the modelling, evaluation, analysis and visualisation of performance indicators. The insights she will provide integrate well-grounded literature from both academic and industrial sources with the most recent advancements in research.
Bio
Adela del Río Ortega is an Associate Professor at University of Seville (US) and a member of the SCORE-Lab Unit of Excellence and the ISA Research Group. She obtained her international PhD in Computer Science Engineering in 2012. With her PhD thesis, she opened the research line of Business Process Management in her group. Her research mainly focuses on the performance perspective of business processes. She has been contributing seminal works on the definition and automatic analysis of process performance indicators. Other research interests include Robotic Process Automation, knowledge-intensive processes, decision management in BPM, conversational agents to support BPM in different ways and Workstream collaboration tools. She has more than 50 publications in major outlets of the computer science and information systems areas and has ongoing collaborations with various international scholars. She developed two registered software tools, which generated an industrial value of more than 60k €. She has taken part in more than 10 projects that were externally funded. In her professional career, she has cooperated with several IT companies as a consultant and researcher.